Live tool/tool/support-capacity-planner

Support Capacity Planner

Estimate support staffing needs from daily ticket volume, handle time, occupancy, and team size.

BusinessOperationsSupport

Tickets per day

Avg handle time

min

Work hours per agent

Target occupancy

Current team size

Workload

33.8 hr

Agents required

Current team capacity

29.3 hr

Capacity slack

-4.6 hr

Tickets per agent